Shipping policy
USA Orders:
- Free Shipping Eligibility: Orders over $350 (excluding tax) are eligible for free shipping with a standard shipping time of 5-7 days.
- Shipping Cost: For orders under $350, please refer to the assigned cost per your order.
- Rush shipment can be provided with additional fee. Please keep in mind that rush shipment only applies to the shipping time and not the production time of your requested design. by contacting us at contactus@travianvann.com
- Shipping Provider: UPS is the designated shipping provider for USA orders.
- Once your package has shipped, we are no longer held liable for the package. Please contact the shipping agent of choice for your package.
- Insurance: The standard insurance coverage for orders is $100. If customers desire additional coverage, contact our team at contactus@travianvann.com for assistance.
International Orders:
- For international orders, customers are instructed to contact our team at contactus@travianvann.com before placing an order.
- DHL is the shipping agent used for international orders.